Frequently asked questions

How much will it cost me?

Fees vary based on the different services and may be as follow:

  • A percentage of your total collected billed amount per insurance.  As a courtesy to our clients, OnePoint gets pay, after you get pay.
  • A monthly or annual amount if you choose any IT services plans
  • A one time payment for any service.  

Please contact OnePoint for more information.

What can I do to become a client?

OnePoint offers you many deals. Your practice can be part of our clients through a simple process depending on the type of service you are looking for. Majority of services leads you to an agreement sign process. 

First step, is to contact us so that we can meet your practice needs.  Then, we propose to you the best service plan according to your business model.  And no worries, because we are going to implement the most suitable solution for you because the client is always right.

Is your billing so good as you announce?

Every single company said that their billers are the best, but the difference with other companies is we have them for sure. OnePoint brings you professionals with a lot of experience working with different insurances and different medical plans. Call us for more info.

Is my information protected?

OnePoint follow U.S. government resolutions and standards about privacy information protection. OnePoint implements HIPAA law and HITECH law in all aspect of communication and client's private information storage.

 

Can I cancel my subscription?

Subscriptions are cancelable according to contract terms. Often, you will be charged a fee for canceling the contract.  At Onepoint, we offer you a grace period so that you may cancel without losing money. This grace period may vary depending on the contract you have selected.

Do I have to pay for "waiting time"?

When you request a service and you are not subscribed to any of our plans, you could be charging per hour/service. In this case after 30 minutes of waiting you will be charging as an hour. We are non responsible for excessive waiting time.